The Watch Service & Repair Process

Bring in Your Watch

No appointment is necessary. Bring your watch to our customer service center and they will discuss your concerns.  After they take in the watch, one of our master watchmakers will inspect the piece, make warranty notes and run diagnostics.  There are times when our in-house workshop feels the manufacturer should handle the service, and if so we will obtain all of the necessary information and facilitate sending it to the manufacturer. 

Receive an Estimate

We always keep the client’s best interest in mind.  Based on your concerns, we use the diagnostic findings of the watchmaker to create a scope of work and estimate 5-7 business days after you drop off the watch.  Customers can expect estimates in 1-3 business days for basic services. For items sent to the manufacturer for service, please contact for details on an estimate.

Get Notified!

We’ll notify you as soon as your watch is ready! Below are the general services and repair times:
⬩ Same day turnaround per request for battery service
⬩ 3-5 business days for refinishing
⬩ 2-3 weeks for maintenance service
⬩ 4-6 weeks for complete service (on current models)
⬩ 8-10 weeks for complete services on vintage pieces

*Service and repair times may vary on a case by case basis.

Houston Watch Repair
watch repair houston
Houston Watch Repair

Types of Watch Services

Battery Service


Need a watch battery placement in Houston? In addition to changing your battery, a battery service also includes testing the movements for power consumption, starting and stopping voltage, voltage to start EOL (if applicable) and cleaning of the case and bracelet as well as the exchange of the case back gasket.

This service comes with a 1 year warranty. If any values are found to be outside of the manufacturing norm, we will recommend a full service and not a battery change. If the battery change has already been performed and you are still within the warranty period, the battery charge will be refunded or credited toward the service fee.

Maintenance Service


When you suddenly need to find watch repair near me in Houston, Zadok Jewelers is the best local watch repair shop. A maintenance service concentrates on the watch case. The water resistance is restored by removing the movement and disassembling the case for a full cleaning (and bracelet if applicable) and reassembling. If this is not possible, the complete crown will be replaced.

This service comes with a 1 year warranty.

Refinishing Service


The refinishing service includes a complete refinishing of case and bracelet to at or near manufacturing standards. Scratches and dents will be removed, and surfaces will be polished to their original shine and satin surface. A maintenance service to restore water resistance will be performed as well.

Complete Service (Quartz Movement)


A complete service for a quartz movement includes the complete dismantling of the movement, we will check every component for wear and tear and replace every faulty part, control the electronic module or power consumption, frequency and other relevant operations required by the integrated circuit, assemble the movement, lubricate, control all functions including the electronic module in assembled state, case in the movement and restore water resistance.

This service comes with a 2 year warranty.

Complete Service (Mechanical Movement)


A complete service for a mechanical movement includes the complete dismantling of the movement, and we will check every part for wear and tear, replace any faulty part, remove corrosion, clean all parts, assemble the movement, control tolerances as per manufacturing specifications. We will lubricate the movement, control all functions and adjust timing and escapement for accuracy and restore water resistance and case in the movement.

This service comes with a 2 year warranty.

Restoration Service (Mechanical Vintage Movement)


A complete restoration service includes all work in the complete service for mechanical movements. However, a restoration service is required if no parts are any longer available. Hence, parts will have to be made (technical drawings of the actual damaged part and manufacturing of parts involved, wheels and gears, levers, etc.) by hand or lathe / grinder / mill, instead of ordering and replacing the faulty part.

Watch Brands We Service in Houston:

When searching for qualified watch service, don’t only look for watch repair near me in Houston. As the largest authorized dealer and certified watch repair location in Houston, you can trust Zadok Jewelers to work on your treasured timepiece. This list represents some of the brands we can repair and service at our Houston watch repair center.

*While we are authorized to service several brands in-house, some exceptions may apply on a case by case basis. In addition, we are qualified to service many more popular brands than what’s listed here–depending on the service type, warranty status and model number of your timepiece. Please contact us to find out how we can help with your watch service.

Our Houston team of watchmakers are authorized to service and repair the following brands:

We also facilitate service through the manufacturer for many other brands including:*

Breguet Depuis 1775
Chopard Watches
Corum Watches
Grand Seiko Watches
Hublot Watches
Luminox Watches
Michele Watches
Piaget Watches
Roger Dubuis Watches
Shinola Detroit Watches
Tudor Watches
Ulysse Nardin Watches
Vacheron constantin Geneve
A. Lange Sohne
Bell Ross

Frequently Asked Questions

Where can I get my watch sized in Houston?

At Zadok Jewelers, we can perform most bracelet sizing on the spot.  Simply bring in your watch and we can help you add or subtract links.

How much does it cost to resize a watch?

We have a small fee of $15 to resize each watch.

Where is the closest place to me for watch repair in Houston?

Zadok Jewelers is conveniently located in the heart of the Galleria area, on Post Oak between San Felipe and Westheimer.

Where can I get my watch repaired in Houston?

We repair most Swiss brands in house.  If your watch requires authorized parts, we can facilitate sending your watch to the respective brand to ensure your watch gets the detailed care it needs, even if you did not purchase the watch in our store.

Is Zadok Jewelers able to perform Grand Seiko watch repair in houston?

Some battery changes and resizing are available in store. For more complicated repairs such as a full service or authorized part replacement, we can facilitate sending your timepiece to Grand Seiko even if you did not purchase the watch in our store.

Does Zadok Jewelers handle Omega watch repair in Houston?

Zadok Jewelers has seven certified watchmakers on site and we do have access to many authorized parts, so we are able to handle many Omega repairs on-site.  However, if we can’t complete the job in house, we can facilitate sending it out, even if you did not purchase your watch in our store.

I have a question not listed here.  Where do I reach out for more information?

You are always welcome to stop in our store at 1801 Post Oak Blvd. and speak to a member of or Watch Service Customer Care Team or email

Request an Appointment